Bay Cities Bank offers a fast, convenient and safe internet banking service. Please visit one of our customer representatives at your local branch.
- Pay bills from your checking or savings account for FREE
- Check balance and account activity
- Transfer funds between your accounts
- View and print images of current checks
- Access your loan balance
- Stop payment on your checks
- Electronic Statements
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Questions? Contact Us
Online Banking FAQ's
Q: How do I enroll in Online Banking?
A: Simply print out our Personal Online Banking Application and submit it to your local branch. Once we receive your application, a User ID and Password will be mailed to you within 5 business days.
Q: Can I change my User ID?
A: Yes. However, you may only change your User ID one time. To change your User ID, log into DirectNet. Click on "Customer Service" at the top of the page. Under " Account Maintenance", click on "Change User Name".
Q: Can I change my Password?
A: Yes. In fact, we recommend you change your password on a regular basis for your safety. To change your password, log into DirectNet. Click on "Customer Service" at the top of the page. Under "Account Maintenance", click on "Change Password".
Q: What if I forget my Password and/or User ID?
A: If you forget your password, you can reset it after entering your User ID and clicking on "Forgot your password?" when prompted for your password. If you have forgotten your User ID, please contact our Online Customer Support at (877) 203-6716.
Q: Can I request a stop payment using my Online Banking?
A: Yes. You can place a stop payment on a single check . The stop payment will be effective for 180 days from the date of the issued stop payment. Fees may apply. To issue a stop payment, click on "Customer Service" at the top of the page. Under "Account Services", click on "Stop a check".
Q: Can I view my statements online?
A: Yes. You must first be enrolled in Online Banking in order to enroll in Electronic Statements. Your statement will be presented to you in PDF format.
Q: How do I enroll in Bill Pay?
A: Log into DirectNet and select "Make payments" from the Quick Links section on the left side of the page. You will be required to accept the Bill Pay terms and conditions. Once accepted, you will have the option to pay bills online within 24-48 hours.
Q: Who do I contact for Online Banking customer support?
A: Please call (877) 203-6716.